WARRANTY

YOU MUST RECEIVE AN RA NUMBER BEFORE SHIPPING ANY RETURNS BACK TO POWERBASS 

Please read before returning any product to PowerBass or the dealer. 

Push the SUBMIT RA REQUEST button below to submit your request for an RA Number if you will be sending the item back directly to PowerBass. 

Please note that PowerBass products must be purchased from Authorized PowerBass Dealers only.  Any purchases made from unauthorized sources may not be covered by our manufactures warranty. 

The consumer is responsible for paying the shipping to PowerBass. If your return is found to be defective under the terms and conditions of the warranty, PowerBass will prepay the shipping back to the consumer. If no trouble found (NTF) or the item is not under warranty, the consumer is responsible for the return shipping charges.

Please call (909) 923-3868 for PowerBass Customer Service. Often times we can diagnose a problem over the phone. You must obtain an RA# (Return Authorization Number) to return any product to PowerBass. The RA number must be prominently marked on the outside of the shipping carton or the delivery will be refused. Please pack your return carefully; we are not responsible for items damaged by improper packaging (see below). Return the defective product along with a copy of the original dated retail sales receipt, and RA FORM to:

PowerBass USA, Inc.,
Attn: Returns (RA#__________)
2133 S. Green Privado, Ontario, CA 91761

Residents of HI, AK and US territories will be charged for return shipping. All inquires regarding service and warranty should be sent to the above address. Please call PowerBass or visit your local dealer for complete details.

POWERBASS AUTHORIZED DEALERS if you would like to download a copy of our LIVE form for easy submission and your files please click the button below to download the form.

We recommend using UPS, FEDEX or DHL to return your items or any shipping company that provides you with tracking information.  PowerBass is not responsible for lost or damaged shipments in transit to our facility. 

OUT OF WARRANTY / PRO RATED WARRANTY SUBMISSION:
If your item has been deemed out of warranty but eligible for a pro-rated replacement you will be required to provide a credit card for any pro-rated charges that would be applicable to your return. This must be submitted with your RA Request by pushing the button below to download the form and submit your Credit Card information for processing. 

PLEASE NOTE: The SUBMIT and SAVE buttons will only work once the file is downloaded you may enter the data on your browser then save using CHROME for best results, open the file and press SUBMIT to email the form to our warranty department.